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Value for money if you can put up with the check-in process |
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TripAdvisor traveler rating: 3 of 5 stars
Check in was quite dreadful. Long queue, two staff on desk, five staff milling around in the lobby unaware of how to assist, Not a good first impression especially with kids in tow.
Half an hour... Read More
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Owner response |
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TripAdvisor traveler rating: 0 of 5 stars
Dear reviewer,
Thank you for taking the time to comment regarding your experience during check in. If the date of the review was the date of check-in, the I have to agree that we did indeed... Read More
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Friendly Concierge staffs |
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TripAdvisor traveler rating: 4 of 5 stars
Overall, stay was good but what upset me is, I have to wait for almost 1 1/2 hours to check-into the room, thats because, room was not ready. Anyway, was given welcome drink while waiting. Read More
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Owner response |
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TripAdvisor traveler rating: 0 of 5 stars
Dear Reviewer,
Thank you for taking the time to comment on your recent visit to our hotel.
sadly, without the date and time of your arrival I am unable to investigate the delay you experienced,... Read More
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We are impressed with the service. |
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TripAdvisor traveler rating: 5 of 5 stars
Me and my husband stayed in this hotel from 29th April - 2nd May, and we must say that this hotel is beyond our expectations. The service are excellent and the staff never failed to greet us with a...
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Owner response |
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TripAdvisor traveler rating: 0 of 5 stars
Dear reviewer,
I would like to take this opportunity to thank you for taking the time to comment on our hotel.
It was indeed a pleasure to read your comments and I will pass these on to the... Read More
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Nice Hotel and Good Value |
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TripAdvisor traveler rating: 5 of 5 stars
Stayed here on mid of April. The staff are friendly. Rooms spacious and clean. Location is strategic and food was very good.
The bed was very comfortable. It has a gym and also newly opened Spa that... Read More
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Nice Stay & Value for Money |
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TripAdvisor traveler rating: 4 of 5 stars
My husband & I stayed in Swiss-Bel for 4 nights in March. And I can say it was a nice comforting stay.
This hotel is spacious, from the lobby to the corridors to the elevators to the room itself.... Read More
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Owner response |
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TripAdvisor traveler rating: 0 of 5 stars
Dear Reviewer,
Thank you for taking the time to commenton our property.
I was pleased to read that you found our property value for money and central location.
I will pass on your comments to the... Read More
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Great hotel |
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TripAdvisor traveler rating: 4 of 5 stars
stayed at swissbel from the 16th. we had booked 6 rooms. only thing we didnt get was rooms on the same floor. a few of the guys had rooms on a different floor. price is very reasonable and all of us... Read More
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Owner response |
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TripAdvisor traveler rating: 0 of 5 stars
Dear Reviewer,
Thank you for your comments, especially regarding the minibar, which I have shared with the departments concerned.
I have also noted your comment regarding the booking limits and... Read More
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"Not Good At All..." |
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TripAdvisor traveler rating: 2 of 5 stars
Stayed there over the 16/3/2012's weekend (4D3N). Had read some reviews on the place and stayed in their Hotel in Medan before and the stay then was pleasant. Did not turn out good this time around.... Read More
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Owner response |
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TripAdvisor traveler rating: 0 of 5 stars
Dear reviewer,
Thank you for your comments which I have read with some concern.
I have noted the comments regarding the F&B service and will investigate the matter further.
I will also try to... Read More
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The good and the bad. |
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TripAdvisor traveler rating: 3 of 5 stars
This hotel is a great location for acess to the exhibition centre which was why we were in Jakarta. The price seemed reasonable compared to other hotels and it was also a fairly new hotel so we... Read More
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Owner response |
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TripAdvisor traveler rating: 0 of 5 stars
Dear Timita,
I would like to take this opportunity to thank you for your comments regarding your recent visit to our hotel.
We have noted both your positive and negative comments and would like to... Read More
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Heart of Jakarta |
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TripAdvisor traveler rating: 5 of 5 stars
Nice place for sleep.
Hotel location are closed with some toursit destination.
Awesome breakfast and nice lobby and facility in there. Some cake shop inside the hotel gave discount if you buy... Read More
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Owner response |
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TripAdvisor traveler rating: 0 of 5 stars
Dear Victor Dragono,
May I take this opportunity to thank you for taking the time to write your review on our hotel.
I was please to see that you reviewed the hotel so highly and that you enjoyed... Read More
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Great location for your next Java Jazz festival in Jakarta |
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TripAdvisor traveler rating: 4 of 5 stars
My 2 sisters and I are ardent fans of Java Jazz Festival in Jakarta. This time, it has been the 3rd time and looking forward for the next one. Somehow, we decided with this hotel because of the... Read More
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Owner response |
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TripAdvisor traveler rating: 0 of 5 stars
Dear Sara Skov,
Thank you for taking the time to review our property.
Was delighted to read of your surprise for the upgrade and pleased that the check in etc went smoothly.
Was also ahppy to hear... Read More